Pravilnik o vračilih

Last updated: 10.08.2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase or your order number.

To start a return, contact us at plantacare.support@gmail.com.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to reach us anytime at plantacare.support@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible — and in any event within  5 days of receiving it — if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. cosmetics) once their hygiene seal has been broken. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.

Gift cards cannot be returned.

Discounted or sale-priced items follow this same 30-day policy and are returnable on the same terms as full-price items — with one exception: if you're a consumer in the EU or UK, your separate 14-day statutory right below applies regardless of whether the item was on sale.

Exchanges

The fastest way to get exactly what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your 14-Day Right of Withdrawal (EU and UK Consumers)

This is separate from, and in addition to, the 30-day policy above, and cannot be limited by it. If you're a consumer in the European Union or United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to justify your decision — including on discounted or sale-priced items.

To exercise this right, simply let us know within the 14-day window (an email to plantacare.support@gmail.com is enough). Unlike the general 30-day policy, this statutory right doesn't require original packaging or unused condition — though we may deduct from your refund if the item's value has been reduced by handling beyond what's needed to check it out, so please don't use it as normal before deciding. Full details are in our Terms of Service, Section 15.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund is approved. If approved, you'll be automatically refunded on your original payment method within 14 days. Please remember it can take some additional time for your bank or card issuer to process and post the refund.

If more than 21 days have passed since we approved your return and you still haven't seen it, contact us at plantacare.support@gmail.com.