Pravilnik o pošiljkah

Last updated: 10.08.2026

Thank you for shopping at PlantaCare. This Shipping Policy explains how we process, ship, and deliver your order, and forms part of our Terms of Service.

Order Processing Time

Once your order is placed, please allow 1–3 business days for processing before it ships. Processing time covers order verification, quality checks, and handoff to our shipping partner. Orders are not processed on weekends or public holidays.

You'll receive a shipping confirmation email with tracking information as soon as your order ships.

Shipping Times & Rates

Delivery times below begin after processing and are estimates, not guarantees — actual transit time can vary with customs, local carrier volume, and events outside our control.

Region	Estimated Delivery	Shipping Cost
European Union	[7–14] business days	[€X flat rate / Free over €X]
United Kingdom	[7–14] business days	[£X flat rate / Free over £X]
United States	[8–16] business days	[$X flat rate / Free over $X]
Rest of World	[10–20] business days	[Calculated at checkout]

If your order contains multiple items, they may ship separately from different fulfillment locations and arrive at different times. You'll get tracking for each shipment.

Order Tracking

Once shipped, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after you receive it. If your tracking shows no movement for more than 7–10 days, contact us at plantacare.support@gmail.com and we'll look into it.

Customs, Duties & Import Taxes

For orders shipped outside the country the order ships from, your shipment may be subject to import duties, taxes, and customs clearance fees. These are not included in the item price or shipping cost and are your responsibility as the recipient. Customs policies vary widely by country, so please check with your local customs office if you're unsure what to expect. We are not responsible for delays caused by customs processing.

Delivery & Risk of Loss

If you're a consumer located in the EU or UK, risk of loss or damage passes to you only once the goods are delivered into your possession, in line with your statutory consumer rights — not when we hand the parcel to the carrier.

For all other destinations, ownership and risk of loss pass to you once the order is handed to the carrier.

Incorrect Address / Failed Delivery

Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address you provided. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment; additional shipping costs may apply.

Lost or Damaged Packages

If your order arrives damaged, or tracking shows it as delivered but you haven't received it, email us at plantacare.support@gmail.com within 20 days of the delivery date with your order number (and photos, for damage claims), and we'll sort out a replacement or refund in line with our Refund Policy.

Shipping Delays

Occasionally, factors outside our control — customs processing, extreme weather, carrier disruptions, or peak-season volume — can delay delivery beyond the estimated window. We'll do our best to keep you updated if we become aware of a significant delay affecting your order.